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Administering Cisco UCM and Unity Connection (ACUCMWAUC)


Who should attend

This course is primarily intended for:

  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff

Others who might find the course helpful include:

  • Those looking to gain a technical overview of Cisco Unified Communications Manager
  • Those who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
  • Anyone seeking an introduction to Cisco Unity Connection for Network Engineering Staff Personnel


Prior to attending this course you should have the following prerequisite skills and knowledge:

  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Course Objectives

After completing this course, you will be able to:

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Content

Administering Cisco UCM and Unity Connection (ACUCM/AUC) provides you with an understanding of the Cisco Unified Communications Manager System and Cisco Unity Connection. This course teaches the concepts of IP telephony based in system administration, including its function, features, options, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course also presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, you will become familiar with all the various concepts through configuration of the elements in the lab environment.

The labs for ACUCM w/AUC are at v11.5 and the student guide includes information from the last several versions of CUCM and Unity Connection through v11.5.

Classroom Training

Duration 5 days

  • Singapore: 4,750.- SGD
  • Cisco Learning Credits: 41 CLC
Click on town name to book Schedule
Asia Pacific
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.